Free Interactive Checklist
The CX Documentation Gap Audit
20 yes/no checks across five categories — is it actually written down, or does it live in someone's head? Every "no" is a spot where the team depends on a specific person being reachable. Get an instant tribal-knowledge risk tier — no email required to see your results.
- Escalation & Severity4 checks
- Knowledge Base & Macros4 checks
- Onboarding & Training4 checks
- Handoff & Coverage4 checks
- Policies & Compliance4 checks
Your Results
CX Documentation Gap Audit
What's not written down
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Next steps
For escalation and severity gaps specifically, The Escalation Framework and The Escalation-Proof SOP are ready-made starting points. If the gaps run wider than any one document can fix, that's usually a sign it's worth starting a conversation about fractional leadership.