Free Interactive Assessment

The Support Ops Maturity Scorecard

22 questions across five categories that separate a support team running on tribal knowledge from one running on a system. Answer honestly, get an instant maturity stage and a per-category breakdown — no email required to see your results.

~6 min to complete 5 categories 22 questions

Staffing & Coverage4 questions
Tooling & Systems4 questions
Escalation & Process5 questions
Documentation4 questions
Metrics & Visibility5 questions

Your Results

Support Ops Maturity Scorecard

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Structure Shelf

If this surfaced gaps in tracking your own numbers, The Support Ops Scorecard is a live, formula-driven dashboard built for exactly that. For escalation and process gaps, The Escalation Framework and The Escalation-Proof SOP are a good place to start.